ORDERING
1. How do I place an order?
To place an order, simply add the items you wish to purchase to your cart and proceed to checkout. Follow the prompts to enter your shipping and payment information, and submit your order.
2. Do I need an account to place an order?
No, you can check out as a guest. However, creating an account will allow you to save your shipping and payment information for future orders.
3. Can I change or cancel my order after it has been placed?
If your order has not yet been processed, you may be able to make changes or cancel your order. Please contact us as soon as possible to request any changes or cancellations.
SHIPPING
1. Where do you ship to?
We ship worldwide.
2. How long does shipping take?
Shipping time varies depending on the destination. Orders shipped to the USA typically arrive in 4-5 days, while orders shipped to other countries may take 15-20 days.
3. How much does shipping cost?
Shipping is free for orders shipped to the USA. Orders shipped to other countries have a shipping fee of $11.95.
4. Can I track my order?
Yes, you will receive a tracking number once your order has shipped. You can use this number to track the status of your order.
RETURN & REFUND
1. What is your return policy?
We accept returns within 35 days of the delivery date. Items must be in their original condition and packaging. Please contact us to initiate the return process.
2. How long does it take to process a return?
Once we receive your returned item, we will process your refund within 5-12 days.
3. What is your refund policy?
We will issue a refund for the full price of the item(s) returned, minus any shipping fees.
CANCELLATION
1. Can I cancel my order?
If your order has not yet been processed, you may be able to cancel your order. Please contact us as soon as possible to request a cancellation.
2. How long does it take to process a cancellation?
We will process your cancellation request as soon as possible. If your order has already been processed, we may not be able to cancel your order.
PAYMENT
1. What types of payment do you accept?
We accept Visa, MasterCard, American Express, JCB, Diner Club, Discover Card credit cards, and PayPal.
2. Do you offer gift cards?
Yes, we offer gift cards in various denominations.
3. Do you offer discounts after the order is placed?
No, we do not offer discounts after the order is placed. Any applicable discounts must be applied at the time of purchase.